Who PAD is

PAD (Pontypridd Auto Diagnostics) is a sole trader business operated by Alex Thomas in Pontypridd, Rhondda Cynon Taf, South Wales. Contact: contact@pontypridddiagnostics.co.uk.

What data is collected

Only the minimum needed to deliver the service:

  • Booking data: Name, email, phone number, vehicle registration, postcode (for the appointment)
  • Test data: Vehicle technical data collected via Aviloo/OBD to produce your certificate or report
  • Analytics: Anonymous usage data via Google Analytics 4 — no personal identifiers

How the data is used

Your data is used exclusively to deliver the service you booked, send your certificate/report, and — if you consent — occasional follow-up on whether you\'re happy with the outcome. Nothing else.

What isn\'t done

  • Your data is never sold to third parties
  • You are never added to marketing lists without consent
  • Your data is never shared outside of service providers required to operate — all of whom have their own GDPR-compliant privacy policies:
  • Supabase (EU-hosted database — stores booking records)
  • Resend (transactional email — sends booking confirmations and reminders)
  • Google Calendar (appointment scheduling — calendar invites sent to your email)
  • Square (payment processing — card payments on the day)
  • Netlify (website hosting)
  • Aviloo (battery diagnostics — vehicle data used to produce your certificate)
  • Pushover (internal notifications — PAD only, no customer data shared)

How long data is kept

Booking records and test results are kept for 7 years (HMRC requirement). After that, records are deleted. You can request earlier deletion at any time — just email.

Your rights

Under UK GDPR you have the right to access, correct, or delete your data. Email contact@pontypridddiagnostics.co.uk with your request. PAD will respond within 30 days.

Cookies

The site uses essential cookies for functionality and Google Analytics for anonymous usage statistics. No third-party marketing cookies. If you\'d prefer to opt out of analytics, use browser privacy settings or "Do Not Track".

Complaints

If you\'re unhappy with how PAD handles your data, please email first to let us try and resolve it. You also have the right to complain to the Information Commissioner\'s Office: ico.org.uk.