Scope of service

PAD provides diagnostic testing, Aviloo certified battery health measurement, 12V battery testing, pre-purchase inspection, and HPI history checks. PAD does not carry out repairs. All results are provided as written reports and certificates for you to take to a garage of your choice.

What PAD commits to

  • Use professional equipment and follow standard procedures
  • Produce accurate, honest results regardless of findings
  • Deliver certificates and reports in the timeframe stated at booking
  • Carry £2m public liability insurance during every visit
  • Explain findings clearly, with no pressure to buy additional services

What PAD does not commit to

  • Predicting future faults — the tests reflect vehicle state on the day only
  • Guaranteeing vehicle compatibility beyond what the Aviloo coverage list confirms
  • Carrying out repairs, part replacements, or warranty work
  • Providing specialist tooling (key coding, DPF regen, full ADAS calibration) — these can be quoted separately if needed

Payment

Payment is due on completion of the service. No deposit is required at booking. Accepted methods: card (via Square), UK bank transfer, or cash. If the service cannot be completed (e.g. incompatible vehicle, fault preventing test), no charge applies.

Refunds

Where PAD fails to complete a booked service through no fault of the customer, any payment taken is refunded in full within 5 working days. Completed services are non-refundable — but if you believe a report was inaccurate, please contact contact@pontypridddiagnostics.co.uk within 14 days so the issue can be investigated.

Aviloo certificate validity

Aviloo certificates are timestamped and reflect State of Health on the test date. They remain valid technical records indefinitely but should be understood as a snapshot — battery health will change over time with use.

Data protection

See the privacy policy for how booking and test data is handled.

Governing law

This agreement is governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Questions about these terms: contact@pontypridddiagnostics.co.uk or WhatsApp PAD.